Understanding Your City of Phoenix City Services Bill

Please mouse over, or tab to, each blue "plus-sign" icon to display more information about each part of your bill.

You can download a PDF that depicts all the key features of your City Services Bill using the link below:

Customer Name
This is the name associated with the account.

Monthly notices
This section of the bill is for important information from the City of Phoenix. Some examples of the messages that could appear in this section are as follows:

Keeping your water use low, improves your cash flow. Time your showers to keep them under five minutes, you'll save up to 1,000 gallons per month. Learn more at phoenix.gov/water.

Bag and Tie your garbage and grass. This reduces odors, keeps your container clean and free from flies, rodents and other disease-spreading pests.

Curbside containers MUST be out for collection by 5:30 a.m. on your collection day to ensure service. Containers must be four feet apart. Visit phoenix.gov/publicworks for more information.

Amount Due
Displays the total amount due and due date.

Account Summary
Provides a quick summary of your previous balance, recent charges, payments and total amount due.

Service Address
This is the address where service is provided.

Meter Number
Meter Number is tied to the account and is used for billing purposes.

Previous Meter Read
Previous Meter Read Information.

Current Meter Read
The billable water units are calculated by subtracting the Current Meter Read from the Previous Meter Read (in this example 241 units - 234 units = 7 units).

Water Used in Billing Cycle
Water Used in Billing Cycle. Water use is shown in both units and gallons; 748 gallons equals 1 unit.

Monthly Water Usage History (in gallons)
This will be shown for a 13-month period.

Water and Sewer Service, Fees and Taxes.

Water Base Fee - Based on the customer’s meter size, this fee includes 5 units/3,740 gallons from October – May and 8 units/5,984 gallons from June-September.

Water Usage Fee - This is the charge for each unit of water that exceeds the amount included in the Base fee.

Environmental Mandates for Water and Wastewater - Implemented in 1992, these fees support facility modifications and operations, as well as maintenance related to water or sewer services required to meet federal, state and county laws and regulations.

City Services Tax - This excise tax went into effect July 19, 2014, and is based on meter size.

Sewer Fee - This fee is for sewer service and is based on the customer’s average monthly water usage billed during the preceding January, February and March, typically the lowest water use months.

State Mandated Jail Costs - This fee, based on meter size, helps the city pay Maricopa County to house inmates that are arrested in Phoenix, and helps pay the costs for State mandated jail sentences.

City Sales Tax - These fees include a Utility Services Tax and a Wastewater Removal Services Tax.

State and Other Taxes - These Fees include taxes from the State of Arizona, Maricopa County Freeway and Jail Taxes, a Hazardous Waste Disposal Tax, and Stormwater Fees based on meter size.

Solid Waste Services and State Landfill Disposal Fee
Solid Waste Services include trash, recycling, green organics, and bulk trash.

Project Assist Donation
Optional tax deductible gift to provide utility assistance to low-income families and seniors in crisis with their utility bills.

Please return this portion of the bill along with your payment each month.
Be sure the payment address shows through the window of the return envelope, write in the amount you are enclosing, and write your account number on your check.

Unpaid Balance Due Now
Accounts with past due balances risk service termination and will incur a 3% Late Payment Fee.

Billing Address
The bill is mailed or emailed to this address and may be different from the service address.

Remittance Address
Send city services payment to this P.O. Box. View back of bill for additional ways to pay.

Pay Online/Pay by Phone
You can now pay your bill online by visiting phoenix.gov and clicking "PHX Pay Online" in the upper left hand side of the page. You can also call Phoenix Customer Services, your one-stop for all water, sewer, trash, and recycling inquiries.

Understanding Your City of Phoenix City Services Bill

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