Skip to main content

Welcome to the new Phoenix.gov! We value your feedback. Let us know how we can improve.

Take Survey

The official website of the City of Phoenix

Make a Payment
Report an Issue
Public Records
City Careers

      Medical and Prescription Drug Plans for Current Employees

      On This Page...

      Medical Plans

      The City of Phoenix offers three medical health plans: Blue Cross Blue Shield High Deductble Health Plan with an HSA, Blue Cross Blue Shield PPO Plan, and Banner|Aetna HMO Plan.  All three plans include vast coverage and broad network providers.  

      All three plans have these features:

      • Large, national networks of physicians and facilities
      • Pharmacy coverage through MedImpact
      • Free in-network preventive care
      • Full-time. designated representatives dedicated to City of Phoenix Employees
      • Emergency International Coverage available when traveling abroad (exclusions may apply). Please contact your designated representative for additional information

      Contact Blue Cross Blue Shield

      Website: www.azblue.com
      Member Services: (602) 864-4857
      Designated Representative (escalated member/claim issues): Aimee Johanning
      Desk: (602) 534-5165
      Cell: (480) 521-4350
      Email: CityofPhoenix@azblue.com

      Contact Banner|Aetna

      Website: https://www.aetna.com/cityofphoenix
      Member Services: (855) 220-6506
      Designated Representative (escalated member/claim issues): Debbie Crain
      Desk: (602) 495-5724
      Cell: (480)772-0719
      Email: CoPSupport@aetna.com

      Pharmacy Benefits - MedImpact

      Pharmacy coverage is included in each medical plan. There are four drug tiers: Generic, Preferred Name Brand, Non-preferred Name Brand, and Speciality Drugs. 

      Generic Drugs

      Generic drugs contain the same active ingredients as their brand-name equivalents and meet the same federal standards for safety, but typically cost significantly less.

      Preferred Brand Drugs

      Preferred Brand drugs are brand-name medications that are favored by the prescription plan based on drug effectiveness and cost.

      Non-Preferred Brand Drugs

      Non-Preferred brand drugs are brand-name medications generally covered at the highest copay tier level.

      Speciality Drugs

      Specialty drugs are typically injectable medications requiring a clinical setting or self-administered, have a high cost, and may require special storage and handling. Many traditional retail pharmacies do not have these medications available. Specialty medications are generally exclusive to specialty pharmacies and dispensing is limited to 30 day supply.

      Maintenance Medication

      • Maintenance medications are those you take on an ongoing basis such as to treat high blood pressure or high cholesterol. These medications can be filled three times at no more than 30-day supply increments per dispensing at any MedImpact contracted retail pharmacy.
      • Thereafter, maintenance medications will only be covered at 90-day supply increments through CVS, Target or Frys or by mail order through Birdi. Medication(s) to treat ADHD are considered maintenance medications but not mandated to 90-day supply program.

      Mail Order Prescriptions

      • You save by paying only two copays for 90 days of medication when using a 90-day retail pharmacy (CVS, Target, or Fry’s) and when using Birdi mail order
      • Set up mail order prescriptions by calling Birdi mail order directly or visiting www.birdirx.com.

      Contact MedImpact

      Website: https://www.elixirsolutions.com/
      Member Services: (833) 803-4402
      Designated Representative (escalated member/claim issues): Lorena Castillo
      Phone: (858) 471-6283
      Email:  ctyphoenixsupport@medimpact.com

      • BlueCross BlueShield Arizona

      • Banner | Aetna

      • Medimpact