To apply for services, residents can call the Appointment Intake Line 602-534-AIDE(2433) or 1-866-882-1778 or, complete an application in the HSD Community Services Program Portal.
Crisis Assistance and Social Services
The Community Services and Initiatives Division's Community Services Program (CSP) operates three family services centers across Phoenix, offering crisis assistance, case management, and access to community resources to help individuals and families address urgent and long-term needs.
Case Management Services
- Benefits navigation
- Setting/achieving goals
- Community resources and referrals for:
- Job training/skills
- Education
- Budgeting
Partnerships Between Individuals and Families in Need and Skilled Caseworkers
Family Services Center's work together to identify resources, and set attainable goals to improve the person or family's quality of life. It's about understanding what someone needs and helping them reach their goals.
Emergency Housing and Utilities Assistance
Emergency financial assistance services are available to city of Phoenix residents in crisis situations. Funding for rent and utility assistance is limited due to high demand and need within the Phoenix area. Program eligibility criteria may vary. If you are unable to make an appointment, please try again next week.
Available services include*:
- Eviction prevention
- Move-in assistance
- Emergency utility assistance
- Housing repair referrals
- Basic household resources
- Transportation resources
*Assistance availability is dependent on current funding
Applicant must be:
- A Phoenix resident (certain exemptions may apply)
- In a crisis situation
The following documents will be required when applying for financial assistance:
- Proof of identity
- Proof of residency
- Proof of rental and /or utility obligation
- Verification of household income
- Verification of household composition
- Additional documentation may be requested
Appointment Information and Documents
- Rental and Utility Assistance Checklist (English)
- Rental and Utility Assistance Checklist (Spanish)
- Printable Client Questionnaire (English)
- Fillable Client Questionnaire (English)
- Printable Client Questionnaire (Spanish)
- Fillable Client Questionnaire (Spanish)
- Documents Upload Process Frequently Asked Questions (English)
- Documents Upload Process Frequently Asked Questions (Spanish)
Housing Opportunities for Persons With AIDS (HOPWA)
Case management services and short-term financial assistance for move-ins, prevention of eviction, foreclosure, and/or utility disconnection for persons living with HIV/AIDS.
Submit HOPWA application by contacting the Appointment Intake Line or apply through the HSD CSP Portal.
Family Services Centers
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John F. Long Family Services Center
Get location and hours information for this family services center.
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Sunnyslope Family Services Center
Get location and hours information for this family services center.
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Travis L. Williams Family Services Center
Get location and hours information for this family services center.
Additional Resources
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Arizona Department of Economic Security
Low Income Home Energy Assistance Program.
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Maricopa County Assistance Programs
These programs aim to help eligible county residents navigate difficult circumstances and restore emotional, social, and economic well-being.
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U.S. Department of Housing and Urban Development (HUD) Arizona
Learn about Arizona's rent relief and eviction resources.