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The official website of the City of Phoenix

    Office of the Ombudsman

    Office of Ombudsman Cover

    We’re here to help! We realize that the construction, permitting and develo​pment process can seem daunting. Whether you’ve already submitted plans and don’t understand the next steps or just don’t know where to start, the Ombudsman Section staff is available as an “in-house” resource to help you navigate through the development process to make your project a reality. We can facilitate communication with the appropriate staff, help you understand review comments and connect you with the right resources. Contact us at pdd.omb​udsman@phoenix.gov.​

    Our Goal: Make Customer Interactions with Planning & Development as straightforward and effortless as possible.​​​​

    Meet the Ombudsman Team:
    David Urbinato Headshot

    David Urbinato

    Economic Development Program Manager
    david.urbinato@phoenix.gov​

    602-534-3630

    Haydee Amaya Headshot

    Haydee Amaya

    Management Assistant II
    haydee.amaya@phoenix.gov

    602-534-5947

    Robert Benavidez Headshot

    Robert Benavidez

    Management Assistant II
    robert.benavidez​@phoenix.gov

    602-534-9727